Privacy Policy

1. Introduction

Welcome to Tawila ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, business details)
• Payment information (processed securely through third-party payment processors)
• Restaurant data (menus, orders, inventory, analytics)
• Customer data (order history, preferences, contact information)
• Usage data (how you interact with our platform)
• Device information (IP address, browser type, operating system)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (cloud hosting, payment processing, analytics)
• Business partners with your consent
• Legal authorities when required by law or to protect our rights
• Potential buyers in the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: