Terms of Service

1. Acceptance of Terms

By accessing and using Tawila's restaurant management platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Services

Tawila provides a comprehensive restaurant operating system including online ordering, table management, inventory tracking, analytics, point-of-sale systems, and related services. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with or without notice.

3. Account Registration and Security

To use our Services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be at least 18 years old and legally able to enter into contracts
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use the Services to transmit viruses, malware, or harmful code
• Impersonate any person or entity
• Collect or harvest information about other users
• Use automated systems to access the Services without permission
• Reverse engineer or attempt to extract source code

5. Payment and Billing

You agree to pay all fees associated with your use of the Services according to the pricing plan you select. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with 30 days' notice. Failure to pay fees may result in suspension or termination of your account. You are responsible for all taxes associated with your use of the Services.

6. Intellectual Property Rights

The Services, including all content, features, and functionality, are owned by Tawila and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business purposes. You may not copy, modify, distribute, sell, or lease any part of our Services without our express written permission.

7. User Content and Data

You retain ownership of any content and data you upload to the Services ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your User Content solely to provide and improve the Services. You represent that you have all necessary rights to your User Content and that it does not violate any third-party rights or applicable laws.

8. Data Privacy and Security

We take data security seriously and implement industry-standard measures to protect your data. However, we cannot guarantee absolute security. Our use of your personal information is governed by our Privacy Policy. You are responsible for maintaining the security of your account and for backing up your data.

9. Service Level and Availability

While we strive to provide reliable and uninterrupted service, we do not guarantee that the Services will be available at all times or error-free. We may perform maintenance, updates, or modifications that temporarily affect service availability. We are not liable for any downtime, data loss, or business interruption.

10. Third-Party Services and Links

Our Services may integrate with or link to third-party services, websites, or applications. We are not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAWILA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OR INABILITY TO USE THE SERVICES; (B) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (C) ANY THIRD-PARTY CONDUCT OR CONTENT; OR (D) ANY OTHER MATTER RELATING TO THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tawila, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your use of the Services, your User Content, or your violation of these Terms.

13. Termination

You may terminate your account at any time by contacting our support team. We may suspend or terminate your access to the Services at any time, with or without cause or notice, for any reason including violation of these Terms. Upon termination, your right to use the Services will immediately cease. We may retain your data as required by law or for legitimate business purposes.

14. Dispute Resolution and Arbitration

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association]. You agree to waive your right to participate in class actions. The arbitration shall take place in [Location], and judgment on the award may be entered in any court having jurisdiction.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located in [Location] for any legal proceedings.

16. Miscellaneous

These Terms constitute the entire agreement between you and Tawila regarding the Services. If any provision is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision shall not constitute a waiver. You may not assign or transfer these Terms without our written consent. We may assign these Terms to any affiliate or in connection with a merger or sale.

17. Contact Information

For questions about these Terms of Service, please contact us: